Frequently Asked Questions

Below you’ll find answers to our most frequently asked questions and concerns. We are here to serve you and are always looking to improve. Don’t see your question below? Just contact us and we’ll be happy to help!

I’m worried my Crystal Singing Bowl may get broken in the mail.

That is a legit concern! But you can rest assured we sell thousands of Singing Crystal Bowls every year and incidents with our shipping partners are very rare.

However, if for any reason your beautiful bowl arrives broken we will replace it at no additional charge to you and we’ll handle the insurance with the shipper.

I want to hear what my singing bowl is going to sound like.

No worries, we get it! We are glad to play your bowl for you over the phone. You can contact us here or call directly and we will make arrangements to have one of our staff available to play your beautiful bowl. It’s helpful to hear before you buy.

If you’re just looking to get a general idea of how our bowls sound and the difference between the notes and sized, you can listen to our recordings of each bowl while browsing our Crystal Singing Bowls page, and watch videos of them being played both on the site, as well as on our YouTube Channel!

Do you have items that aren’t on the website?

We sure do! If you’re looking for something specific that you don’t see on our website there’s a great chance we can help find it for you. In fact, we love to be your personal shopper.

We can text images of items we have in the store or find the perfect crystal or gift item for you from our suppliers.

Because we are also a busy retail store, sometimes our items sell faster than we can get them up on the website! Please call us to discuss or contact us here.

What is your refund and exchange policy?

Didn’t absolutely love something you ordered? We are happy to accept returns or exchanges.

We may ask you a question or two to ensure we’re providing our customers with the best information about our products on our site, but rest assured your return or exchange will be handled happily, and hassle free!

Returns or exchanges must be returned within 14 days from the date of delivery. You pay the return shipping and original shipping fees are non-refundable.

Be sure to carefully pack any and all breakables to ensure safe transport to us. We recommend you insure items with your shipper. Broken items cannot be refunded or exchanged.

Returned/exchanged item(s) must be in new, resellable condition.

Returns: Once your return is received and inspected we will issue your refund for the original purchase price of the item.

Exchanges: Contact or call us directly to arrange your exchange. Once we receive and inspect your item(s) – as long as they are in new resellable condition – we exchange it for the item(s) of your choice and ship them back to you. You are responsible for shipping for your new item(s). Any remaining balance/credit will be charged/refunded to your original method of payment when we ship your exchange to you.

Do you ship internationally?

At the present time we do not ship internationally. However check back as we plan to begin soon!

Has my order shipped?

Once your order ships you will receive an email with a tracking number. You’ll be able to check your order status here. Think you should have received a shipping confirmation by now? Contact Us!

 

My order never arrived.

If for any reason you feel your order that shows as delivered was not, please contact us immediately here or give us a call. We will work to resolve the issue with the shipper as quickly as possible.

 

I have a question or concern about my order.

We are available 7 days a week during normal working hours by phone at 941-706-3257. You can also contact us here and we will work to resolve your issue as quickly as possible.

How do I contact you?

Easy! Visit our contact page to send us a direct message via our handy form (and see our hours and location). Or you can call directly at 941-706-3257.